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Exciting Opportunity
This is a fully immersive, all hands on deck opportunity that will keep you feeling active and engaged from day one.
Caring Organization
The entire team understands that ensuring resident satisfaction is the number one priority and they have all the tools and resources to do so
Dynamic Role
This is a dynamic and multifaceted role encompassing operations management, customer service and team management.
Maintenance Operations Manager @ Ferguslea Properties
Company: Ferguslea Properties
Position: Maintenance Operations Manager
Location: Ottawa, ON
Independently owned and managed, Ferguslea Properties evolved from one of Canada’s most prominent real estate development and property management companies. Throughout the 2010s, Ferguslea Properties rebranded, with a mandate to revitalize its properties, improve the overall infrastructure, uphold the safest experience for customers and undertake several ‘green’ initiatives. Ferguslea Properties is fully committed to providing a superior customer experience, one of the best the industry can offer. The leadership ensures detailed and excellent customer service and resident engagement at all times to create a seamless and enjoyable customer journey.
Skills & Experience
Smooth Operator
You not only enjoy overseeing the resolution of maintenance related matters but you take pride in ensuring that all building related assets are running smoothly.
Background
You come from a background in maintenance management from organizations that have multi unit dwellings, including healthcare and/or hospitality
Strategic & Professional
Understand how to implement a strategy and processes to ensure aging infrastructure is cared for proactively while ensuring immediate resident requests are dealt with the utmost sense of urgency and professionalism
Industry Knowledge
You possess hands-on knowledge in many areas of building and property maintenance
Leadership
include setting clear expectations, coaching people to be their best and creating a culture of high performance and accountability
Summary of the Role
This position is well suited for someone who is positive, people focused and hands on in their leadership approach. Leading a talented and diverse team, this role ensures that the residents of Accora Village get the empathetic and expedient service they deserve for all their maintenance and cleaning related needs. Overseeing a tenured group of maintenance and cleaning professionals, the Maintenance Operations Manager role ensures that all different aspects of the customer experience are delivered to achieve 100% resident satisfaction. This is accomplished by overseeing the day to day maintenance operations for the community, and ensuring that its maturing infrastructure is cared for both proactively and reactively in a financially responsible manner.
As the organization continues along the path of creating a resident centric and customer driven framework, the new manager will also be a champion and an agent of change. Working closely with and through the supervisory leadership team, the new manager will create a culture of high performance and accountability, ensuring all staff feel supported and engaged along the way. Creating a climate of open communication and collaboration, the team will benefit from increased cohesion as a group as well as with other departments within the organization. To support the exciting growth of this group during this transitionary period, developing, implementing and monitoring new business processes to elevate both the resident and employee experience.
LYNX Recruitment is committed to maintaining equal opportunity recruiting processes that promote diversity and inclusion in the workplace and the equal treatment of all current and prospective candidates. We prohibit discrimination and harassment of any kind based on age, gender, disability, religion or belief, sexual orientation, marital status, pregnancy, race, ethnicity, or any other status protected by the laws or regulations where we operate. This policy applies to all recruitment and integration practices within our organization. LYNX Recruitment makes hiring recommendations based solely on qualifications, merit, and the business needs of our client(s) at the time. We will endeavour to make reasonable accommodations throughout our recruiting processes for candidates that require such assistance. If you believe you require such assistance to complete or participate in any stage of our recruitment process, please let us know.