IT Operations Analyst @ National Police Federation
Company: National Police Federation
Position: IT Operations Analyst
Location: Ottawa, ON
The National Police Federation (NPF) is the union representing ~20,000 RCMP Members serving across Canada and internationally. The NPF is the largest police union in Canada, the second largest in North America, and the first independent national association to represent RCMP Members, beginning in 2019. The NPF supports Members through Member Services, Government Relations, Legal and Labour Relations, Communications, IT Services, Finance and Administration with its Members’ needs and priorities at the forefront.
Skills & Experience
Expertise
in end-user support, networks, firewalls, and related technologies
Education
Degree in Computer Science, Engineering, or a related field
Experience
4 years supporting corporate IT infrastructures in a Microsoft-based environment
Technical Proficiency
Spans computer systems, security, telecommunications, databases, and storage systems
Summary of the Role
Reporting directly to the Director of IT, the IT Operations Analyst at NPF will manage diverse tasks within the department, playing a key role in assessing, developing, and enhancing IT processes, procedures, and systems. This role is pivotal in driving operational excellence and supporting NPF’s overall success.
As the IT Operations Analyst, you will be responsible for monitoring Help Desk performance to ensure quick and effective resolution of IT issues. Your problem-solving skills and keen eye for detail will help identify trends and root causes, confirming that complex problems are escalated and resolved swiftly. You will oversee the technical support process, ensuring that business-critical platforms and applications run smoothly. Managing devices within the National Office, you will oversee the maintenance and optimization of hardware and software resources. Your expertise will be vital in maintaining change registers and acting as a change management expert.
You will also champion disaster recovery by participating in test plans to ensure the readiness of NPF for any unexpected events, securing critical operations as a result. Additionally, you will drive innovation within the team by streamlining processes and developing comprehensive knowledge-base articles and documentation. Collaboration with various departments will be essential to understand their needs and deliver optimal IT solutions. Staying up to date with advancements in IT and cybersecurity, you will work closely with the IT security teams to upgrade and implement internal systems, ensuring a secure and efficient IT infrastructure that meets the organization’s evolving needs.