Learn more about this exciting opportunity
Impactful Role
Your role involves creating and executing new policies and systems aimed at enhancing productivity while nurturing a welcoming and positive atmosphere for both staff and patrons.
Hands-On Opportunity
Initially you will spend a significant amount of time hands-on, preparing and serving food and beverages and performing other essential tasks, which helps you understand the current workflow.
Valuable Experience
This position offers valuable experience across all facets of venue operations. You develop your leadership skills while working alongside industry veterans, all within a team dedicated to supporting the local arts scene.
Operations Manager @ Red Bird
Company: Red Bird
Position: Operations Manager
Location: Ottawa, ON
Red Bird is a dynamic live music venue celebrating its 3rd year of operation in Ottawa. In that short period of time, it has established a vibrant music scene through live shows, music education, and a welcoming café environment. Its stage has become known for its eclectic concerts, featuring genres that include folk, singer-songwriter and Americana while its recent expansion into multiple citywide locations ensures live music reaches every corner of the Ottawa community.
Beyond performances, Red Bird champions music education with a range of programming offerings. This includes weekly lessons in either a private or group setting taught by seasoned professionals, as well as music summer camps. They take pride in hosting open mic nights as part of their community programming on a weekly basis, allowing aspiring performers the opportunity to command the stage and build confidence. From guitar to vocal coaching workshops, these programs empower amateurs and semi-professionals alike.
Skills & Experience
Proactive
Your ability to be proactive in both preparation and on-the-fly problem-solving is essential, allowing the founder to focus on strategic growth opportunities and business development.
Detail Oriented
With a keen eye for detail, you excel at managing multiple competing priorities in fast-paced environments, organizing logistics—from coordinating schedules to managing inventory—while allowing your team to focus on delivering outstanding service.
Team Building
You prioritize bringing in talented staff with customer service experience and setting high-performance standards.
Background
You are a customer-centric leader with a strong background in operations, dedicated to enhancing the guest experience through exceptional service and effective management.
Experience
Your experience in event planning, restaurant management, program delivery, or entertainment venues has equipped you with the skills to create and implement systems that streamline operations while fostering an inclusive and energizing atmosphere.
Leadership
Your leadership involves setting clear expectations, holding staff accountable, and fostering a culture of excellence.
Summary of the Role
As the Operations Manager at Red Bird, you report directly to the owner and founder, ensuring smooth day-to-day operations of the café and music venue. This includes overseeing event execution—from food and beverage services to concert logistics—while fostering an inclusive and welcoming environment. You embody and champion their values of inclusivity, hospitality, and exceptional customer service.
Initially, you spend a significant amount of time hands-on, preparing and serving food and beverages and performing other essential tasks, which helps you understand the current workflow. This experience enables you to identify necessary changes that improve efficiency and elevate service quality. Your role involves creating and executing new policies and systems aimed at enhancing productivity while nurturing a welcoming and positive atmosphere for both staff and patrons. Your ability to be proactive in both preparation and on-the-fly problem-solving is essential, allowing the founder to focus on strategic growth opportunities and business development.
Driving operational improvements and optimizing revenue is key. You analyze sales trends, build relationships with local vendors, and contribute to marketing initiatives. Effective budget management and developing creative pricing strategies are crucial, as is using data and customer feedback to enhance services, promote guest loyalty, and attract new clientele.
Hiring and developing a skilled team is also a focus for you in this role. You prioritize bringing in talented staff with customer service experience and setting high-performance standards. Training emphasizes making excellent first impressions and providing high-quality, engaging service. You leverage your experience to implement operational improvements, recognizing that current systems may need transformation. Your leadership involves setting clear expectations, holding staff accountable, and fostering a culture of excellence.
This position offers valuable experience across all facets of venue operations. You develop your leadership skills while working alongside industry veterans, all within a team dedicated to supporting the local arts scene. Every operational improvement, from streamlined service to optimized profit margins, directly contributes to Red Bird’s mission of creating a vibrant and inspiring space for music lovers and creators.
Apply for this opportunity
Thank you for your application for this opportunity. Due to the high number of applications we receive, we will only be contacting those that are under consideration for the role.